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About Us This web site is owned and operated by Fort WilliamWorld Cup who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Fort WilliamWorld Cup
Nevis Range Torlundy Fort William Inveness-shire PH33 6SQ United Kingdom
Phone: 01397 705825
Email: eshop@fwwctickets.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept most major credit cards. If you wish to make a purchase by telephone, cheque or other payment - From 5 March 2012 please telephone 01397 705825 MON - FRI between 9:00am and 5:00pm GMT - |
| Shipping And Handling All ticket postage and handling charges are included in the ticket price. |
Delivery Schedule Last year's prices apply until 17:00 on 31 December 2011.
From 9 January 2012 bookings will be at 2012 prices and include 20% VAT
Tickets purchased before Wed 30 may 2012 will be dispatched from approximately 3 weeks prior to the event up to an including 29 May.
within approximately 4 working days of order confirmation.
All tickets purchased on or after Wednesday 30 May 2012 will be held at the venue for collection - Our email sales confirmation will be required as proof of purchase when collecting tickets
Advanced ticket bookings will cease at 17:00 on Tuesday 5 June 2012. This is subject to change without prior notice and is based on ticket sales |
| Tax Charges VAT is included on all ticket sales at 20%. If you require a VAT receipt for your ticket purchase, please email eshop@fwwctickets.co.uk quoting your order reference number. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Online credit card processing is by Sage Pay - for more information visit http://www.sage.com |
| Guarantee We guarantee to treat all applications equally and fairly |
Reaching Us If you need to reach us, please email us on eshop@fwwctickets.co.uk, alternatively, you can call on 01397 705825 (International +44 1397 705825) or fax us on 01397 705854 or write to us at Nevis Range Torlundy Fort William Inveness-shire PH33 6SQ United Kingdom
For ticket sale enquiries please telephone between 9:00am and 5:00pm GMTMonday to Friday. |
Privacy Policy Fort WilliamWorld Cup do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
Some contracts are excluded from the core provisions of the directive, such as the provision of comprehensible information before the purchase and the right to cancel the contract. These include contracts for services to be performed on a specific date or within a specific period such as hotel room bookings, travel or concert tickets.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery, prior to the date of the event. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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| | | | Footnotes: 1. The gondola is the uplift system, which travels above the DH course, taking competitors and spectators the 2.6km and 550m up to the start of the DH. 2. Multiple gondola trips are subject to availability. There may be large queues for the gondola at certain times on the Sunday, so plan your use of the gondola carefully on this day. | |
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